BUSINESS GROUP ADMINISTRATOR Spectrum Business Voice Business

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BUSINESS GROUP ADMINISTRATOR Spectrum Business Voice Business

Transcript Of BUSINESS GROUP ADMINISTRATOR Spectrum Business Voice Business

BUSINESS GROUP ADMINISTRATOR

Spectrum Business Voice
Business Group Administrator
Quick Start Guide 1 1-800-314-7195 • SpectrumBusiness.net

CONTENTS

Overview

3

Account Creation

3

Accessing the Business Group Administrator Portal

4

Portal Overview

5

Lines

6

Auto Attendant

7

MLHG

7

Call Pickup Groups

8

Add a Call Pickup Group

8

Manage a Call Pickup Group

8

Remove a Call Pickup Group

8

Short Codes

9

Add a Short Code

9

Manage a Short Code

9

Move a Short Code to a Department

9

Delete a Short Code

9

Extensions

10

Add an Extension

10

Manage an Extension

10

Delete an Extension

10

Departments

11

Add a Department

11

Modify a Department

12

Delete a Department

12

Miscellaneous Settings

12

Number Blocks

12

External Calls

13

Other Settings (General)

13

Music on Hold

14

Manage an Individual Line

14

Follow Me

15

Add a New Rule

16

Edit a Rule

16

Delete a Rule

16

Enabling and Disabling Services

16

Configuring Call Forwarding Destinations

17

Help

18

BUSINESS GROUP ADMINISTRATOR

OVERVIEW
Welcome to your new Spectrum Business Voice Service. This guide is intended for Business Group Administrator (referenced here simply as an Administrator) to assist in the setup of the voice features and functionality for your organization and employees. Detailed instructions for each function and page of the portal can be found both in the guide and in the online help, which is available using the Help link on each web page. Business Group Administrators have the ability to:
• Manage the features and services of their Business Group • Manage Lines within their Business Group • Configure the features and settings for individual
Business Group Lines • Manage Hunt Group Settings • Manage Departments • Manage Auto Attendant Settings • Manage Music On Hold Settings
ACCOUNT CREATION
In order for an Administrator to manage their lines, they must first create a SpectrumBusiness.net account. This account will allow for an account owner to manage all of their Spectrum Business features including their voice service. Instructions for creating and managing the account credentials for SpectrumBusiness.net can be found here: www.SpectrumBusiness.net/support
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ACCESSING THE BUSINESS GROUP ADMINISTRATOR PORTAL
Once SpectrumBusiness.net credentials are properly created, the Business Group Portal can be accessed by a SpectrumBusiness.net user assigned to an Administrator line. By navigating to the Voice section within the SpectrumBusiness.net portal and then selecting the Access Voice Panel link the Administrator will be taken to the Business Group Portal.
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PORTAL OVERVIEW
The Administrator Portal is arranged with a vertical menu bar that is always visible to the Business Group Administrator:
The Administrator Portal has an options button that is always visible in the upper right hand corner: When expanded the options button allows for the Administrator to manage the settings for their account:
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LINES
The Lines screen is displayed by default to the Administrator upon entering the portal. The Lines screen enables the Administrator to see all the numbers associated with the account and their corresponding extension, name and department values. Numbers can be managed from this screen and can be moved between departments as necessary. Individual accounts can also be logged into by an Administrator from this screen by clicking on their associated Individual Line button: Hunt Groups can be identified by the prefix of MLHG in the Name section and configured by clicking on the Group button: Numbers that are setup as Administrators can be identified by the following icon:
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AUTO ATTENDANT
Auto Attendant Lines can be identified on the Lines screen with the star icon and managed by clicking on the following: A detailed breakdown of the Auto Attendant features and configuration is documented in a separate document.
MLHG
The Multi Line Hunt Group (MLHG) screen allows an Administrator to manage the Hunt Groups associated with their account. A detailed breakdown of the MLHG features and configuration can be found in a separate document.
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CALL PICKUP GROUPS
The Call Pickup Groups screen allows the Administrator the ability to create and manage a Call Pickup Group that grants the members of a Call Pickup Group the ability to use the Call Pickup feature to answer each other’s calls.
ADD A CALL PICKUP GROUP The Admin may create a new Call Pickup Group by selecting the Add Group button and providing a Call Pickup Group name. MANAGE A CALL PICKUP GROUP The Admin may manage a Call Pickup Group by clicking on the Group button: Once clicked the Call Pickup Group Lines screen appears, allowing the Admin to add or remove lines from the selected Call Pickup Group. The Admin may also select the Settings tab from the screen to edit the name of the Call Pickup Group. REMOVE A CALL PICKUP GROUP The Admin may remove a Call Pickup Group by selecting the Call Pickup Group or Groups to be deleted and clicking on the Delete Selected button.
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SHORT CODES
The Short Codes screen allows the Administrator to manage the Short Codes that provide users or users in specific Departments with the ability to quickly dial outside commonly used numbers.
ADD A SHORT CODE The Admin may add a number or range of numbers and assign a valid Short Code that can be dialed by selecting the Add or Add Range button. MANAGE A SHORT CODE The Admin may manage an existing Short Code entry by clicking on any of the Short Code values and then updating the Short Code value or Telephone Number. MOVE A SHORT CODE TO A DEPARTMENT The Admin may move a Short Code to a specified Department by selecting one or many Short Codes, selecting an existing Department from the list of Departments and then clicking the Move button. DELETE A SHORT CODE The Admin may also remove a number or selected numbers and their associated Short Codes by selecting the impacted numbers and clicking the Delete Selected button.
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EXTENSIONS
The Extensions screen allows the Administrator the ability to add and manage the extensions associated with their lines. Extensions allow users to quickly dial another user in their group.
ADD AN EXTENSION The Admin may add an Extension to a single number or a range of numbers by selecting the Add or Add Range button and then populating the number and the requested Extension. MANAGE AN EXTENSION The Admin may manage an existing Extension entry by clicking on any of the Extension values and then updating the Extension value or Telephone Number. DELETE AN EXTENSION The Admin may also remove a number or selected numbers and their associated Extension by selecting the impacted numbers and clicking the Delete Selected button.
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