Information Technology Career Cluster Information Technology
Transcript Of Information Technology Career Cluster Information Technology
Georgia Department of Education
Information Technology Career Cluster Information Technology Essentials
Course Number: 11.41400
Course Description: Can you fix it? What is wrong with it? Students taking this course will develop a skill set to solve computer problems, perform preventive maintenance, and explain functions of purposes of computer elements. Existing in a world full of computer technology, students will gain practical experience in assembling a computer system, installing an operating system, troubleshooting computers and peripherals, and using system tools and diagnostic software.
Various forms of technologies will be used to expose students to resources, software, and applications of computer repair. Professional communication skills and practices, problem-solving, ethical and legal issues, and the impact of effective presentation skills are enhanced in this course to prepare students to be college and career ready. Employability skills are integrated into activities, tasks, and projects throughout the course standards to demonstrate the skills required by business and industry. Competencies in the co-curricular student organizations are integral components of both the employability skills standards and content standards for this course.
Information Technology (IT) Essentials is the second course in the Information Support and Services pathway in the Information Technology cluster. Students enrolled in this course should have successfully completed Introduction to Hardware Technology.
Course Standard 1
IT-ITE-1 The following standard is included in all CTAE courses adopted for the Career Cluster/Pathways. Teachers should incorporate the elements of this standard into lesson plans during the course. The topics listed for each element of the standard may be addressed in differentiated instruction matching the content of each course. These elements may also be addressed with specific lessons from a variety of resources. This content is not to be treated as a unit or separate body of knowledge but rather integrated into class activities as applications of the concept.
Standard: Demonstrate employability skills required by business and industry.
The following elements should be integrated throughout the content of this course.
1.1 Communicate effectively through writing, speaking, listening, reading, and interpersonal abilities.
Person-to-Person Telephone and
Cell Phone and Communicating At
Listening
Etiquette
Email Etiquette Internet Etiquette
Work
Interacting with
Telephone
Using Blogs
Improving
Reasons, Benefits,
Your Boss
Conversations
Communication Skills
and Barriers
Interacting with Barriers to Phone Using Social Media
Effective Oral
Listening Strategies
Subordinates
conversations
Communication
Interacting with
Making and
Effective Written
Ways We Filter
Co-workers
Returning Calls
Communication
What We Hear
Interacting with Making Cold Calls
Effective Nonverbal
Developing a
Suppliers
Skills
Listening Attitude
Handling
Effective Word Use
Show You Are
Conference Calls
Listening
Handling
Giving and Receiving Asking Questions
Unsolicited Calls
Feedback
Obtaining Feedback
Getting Others to
Listen
Georgia Department of Education September 2, 2021 • Page 1 of 7
All Rights Reserved
Georgia Department of Education
Nonverbal Communication Communicating
Nonverbally
Reading Body Language and Mixed Messages Matching Verbal and
Nonverbal communication Improving Nonverbal Indicators Nonverbal Feedback Showing Confidence Nonverbally Showing Assertiveness
Written Communication Writing Documents
Constructive Criticism in Writing
Speaking
Using Language Carefully
One-on-One Conversations Small Group Communication Large Group Communication Making Speeches Involving the
Audience Answering Questions Visual and Media Aids Errors in Presentation
Applications and Effective Résumés
Completing a Job Application
Writing a Cover Letter
Things to Include in a Résumé
Selling Yourself in a Résumé
Terms to Use in a Résumé Describing Your Job Strengths
Organizing Your Résumé Writing an Electronic Résumé
Dressing Up Your Résumé
1.2 Demonstrate creativity by asking challenging questions and applying innovative procedures and
methods.
Teamwork and Problem Solving
Meeting Etiquette
Thinking Creatively
Preparation and Participation in Meetings
Taking Risks
Conducting Two-Person or Large Group Meetings
Building Team Communication
Inviting and Introducing Speakers
Facilitating Discussions and Closing
Preparing Visual Aids
Virtual Meetings
1.3 Exhibit critical thinking and problem-solving skills to locate, analyze and apply information in
career planning and employment situations.
Problem
Customer Service The Application Process Interviewing Finding the Right
Solving
Skills
Job
Transferable Gaining Trust and Providing Information, Preparing for an Locating Jobs and
Job Skills
Interacting with
Accuracy and Double
Interview
Networking
Customers
Checking
Becoming a
Learning and
Online Application Questions to Ask in Job Shopping
Problem Solver Giving Customers
Process
an Interview
Online
What They Want
Identifying a Keeping Customers
Following Up After
Things to Include in
Job Search
Problem
Coming Back
Submitting an Application a Career Portfolio
Websites
Becoming a
Seeing the
Effective Résumés:
Traits Employers Participation in Job
Critical Thinker Customer’s Point
are Seeking
Fairs
Managing Selling Yourself and Matching Your Talents to Considerations
Searching the
the Company
a Job
Before Taking a Job Classified Ads
Handling Customer When a Résumé Should
Using Employment
Complaints
be Used
Agencies
Strategies for
Landing an
Customer Service
Internship
Staying Motivated
to Search
Georgia Department of Education September 2, 2021 • Page 2 of 7
All Rights Reserved
Georgia Department of Education
1.4 Model work readiness traits required for success in the workplace including integrity, honesty,
accountability, punctuality, time management, and respect for diversity.
Workplace
Personal
Employer
Business Etiquette Communicating at
Ethics
Characteristics
Expectations
Work
Demonstrating Demonstrating a Behaviors Employers
Language and
Handling Anger
Good Work Ethic Good Attitude
Expect
Behavior
Behaving
Gaining and
Objectionable
Keeping Information
Dealing with
Appropriately Showing Respect
Behaviors
Confidential
Difficult Coworkers
Maintaining
Demonstrating
Establishing
Avoiding Gossip
Dealing with a
Honesty
Responsibility
Credibility
Difficult Boss
Playing Fair
Showing
Demonstrating Your Appropriate Work
Dealing with
Dependability
Skills
Email
Difficult Customers
Using Ethical Being Courteous
Building Work
Cell Phone Etiquette Dealing with Conflict
Language
Relationships
Showing
Gaining
Appropriate Work
Responsibility Coworkers’ Trust
Texting
Reducing
Persevering
Understanding
Harassment
Copyright
Respecting
Handling
Social Networking
Diversity
Criticism
Making
Showing
Truthfulness a Professionalism
Habit
Leaving a Job
Ethically
1.5 Apply the appropriate skill sets to be productive in a changing, technological, diverse workplace to
be able to work independently and apply teamwork skills.
Expected Work Traits
Teamwork
Time Management
Demonstrating Responsibility
Teamwork Skills
Managing Time
Dealing with Information Overload Reasons Companies Use Teams
Putting First Things First
Transferable Job Skills
Decisions Teams Make
Juggling Many Priorities
Managing Change
Team Responsibilities
Overcoming Procrastination
Adopting a New Technology
Problems That Affect Teams
Organizing Workspace and Tasks
Expressing Yourself on a Team
Staying Organized
Giving and Receiving Constructive
Finding More Time
Criticism
Managing Projects
Prioritizing Personal and Work Life
1.6 Present a professional image through appearance, behavior, and language.
On-the-Job Etiquette Person-to-Person Etiquette Communication Etiquette Presenting Yourself
Using Professional
Meeting Business
Creating a Good Impression Looking Professional
Manners
Acquaintances
Introducing People Meeting People for the First
Keeping Phone Calls
Dressing for Success
Time
Professional
Appropriate Dress
Showing Politeness
Proper Use of Work Email Showing a Professional
Attitude
Business Meal
Proper Use of Cell Phone Using Good Posture
Functions
Behavior at Work
Proper Use in Texting
Presenting Yourself to
Parties
Associates
Behavior at
Accepting Criticism
Conventions
Georgia Department of Education September 2, 2021 • Page 3 of 7
All Rights Reserved
International Etiquette
Cross-Cultural Etiquette Working in a Cubicle
Georgia Department of Education
Demonstrating Leadership
Course Standard 2
IT-ITE-2 Review and update personal online career portfolio.
2.1 Review and update résumé to reflect new knowledge and skills mastery and additional work experience.
2.2 Compose an additional cover letter seeking employment for a position representative of new skills, knowledge, and work experience.
2.3 Replace outdated transcripts to reflect current courses successfully completed. 2.4 Review and revise existing artifacts to bring them up to date with new skills mastered,
as necessary. 2.5 Identify and upload additional industry-appropriate artifacts reflective of mastered skills
throughout this course. Write and include a reflective entry for each artifact discussing steps taken, problems encountered and how they were overcome, and other pertinent information about the learning.
Course Standard 3
IT-ITE-3 Work safely with a variety of workplace technologies to solve problems and operate an efficient workplace.
3.1 Utilize multiple troubleshooting methods (remote and on-site) to identify problems, refine hypotheses, and repair computer systems.
3.2 Operate and maintain computer workstations in a computer repair lab. 3.3 Safely use diagnostic equipment in the computer repair lab. 3.4 Identify reference material appropriate to the computer industry that can serve as a
resource for troubleshooting and using workplace technologies for productivity. 3.5 Apply appropriate troubleshooting techniques to identify hardware and software
computer problems. 3.6 Research past, present, and future computer related technologies. 3.7 Utilize appropriate hardware and software troubleshooting tools to identify and isolate
computer problems. 3.8 Understand appropriate record keeping for repair tracking and analysis of historical
troubleshooting methodologies. 3.9 Develop a critical mindset towards lifecycle management of hardware, software, and
associative tools.
Course Standard 4
IT-ITE-4 Identify the fundamental principles of personal computers by examining the hardware components and the interactions with component.
4.1 Identify the names, describe the purpose of and with other computer hardware components, explain the function, and summarize the characteristics of storage devices, motherboards, power supplies, processor/ tablets/ CPUs, memory, display devices, input devices, adapter cards, ports and cables, and cooling systems.
Georgia Department of Education September 2, 2021 • Page 4 of 7
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Georgia Department of Education
4.2 Describe the different peripherals currently available as well as the installation and configured process to operate them.
Course Standard 5
IT-ITE-5 Install, configure, optimize, and upgrade personal computer components.
5.1 Add, remove, and configure internal and external storage devices. 5.2 Recognize data integrity requirements for storage devices including both legal and
historical record keeping purposes. 5.3 Describe how to preserve data from storage devices including long term storage and
appropriate instances for reusing of storage media. 5.4 Drive preparation of internal storage devices including format/file systems and imaging
technology. 5.5 Install display devices. 5.6 Add, remove, and configure basic input and multimedia devices. 5.7 Recognize and isolate issues with display, power, basic input devices, storage,
memory, thermal, and POST errors (e.g., Basic Input/Output System (BIOS), hardware). 5.8 Apply basic troubleshooting techniques, remote and on-site, to check for problems (e.g., thermal issues, error codes, power connections including cables and/or pins, compatibility, functionality, software/drivers) with components. 5.9 Develop an understanding of remote support software and remote troubleshooting.
Course Standard 6
IT-ITE-6 Use tools, diagnostic procedures and troubleshooting techniques for personal computer (PC) and laptop components.
6.1 Recognize the basic aspects of troubleshooting theory. 6.2 Identify and apply basic diagnostic procedures and troubleshooting techniques. 6.3 Recognize and isolate issues with display, power, basic input devices, storage,
memory, thermal, and POST errors (e.g., Basic Input/Output System (BIOS), hardware) to determine whether it is more advantageous to repair or replace. 6.4 Apply basic troubleshooting techniques to check for problems (e.g., thermal issues, error codes, power connections including cables and/or pins, compatibility, functionality, software/drivers) with components to determine whether it is more advantageous to repair or replace. 6.5 Recognize the names, purposes, characteristics, and appropriate application of tools. 6.6 Develop an understanding of troubleshooting tiers and be able to describe the differentiation between the levels of troubleshooting such as Help Desk and Deskside Technicians. 6.7 Use procedures and techniques to diagnose power conditions, video, keyboard, pointer, and wireless card issues.
Course Standard 7
IT-ITE-7 Perform preventive maintenance on personal computer components.
7.1 Apply basic aspects of preventive maintenance theory.
Georgia Department of Education September 2, 2021 • Page 5 of 7
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Georgia Department of Education
7.2 Apply common preventive maintenance techniques to computer components. 7.3 Develop an understanding of software preventative maintenance cycles such as
operating system (OS) patching, application patching, and security system patching.
Course Standard 8
IT-ITE-8 Install, configure, optimize, and upgrade laptops and portable devices.
8.1 Identify names, purposes, and characteristics of laptop-specific hardware. 8.2 Distinguish between mobile and desktop motherboards and processors including
throttling, power management, and Wi-Fi. 8.3 Configure power management and the cooling of portable devices. 8.4 Demonstrate safe removal of laptop-specific hardware such as peripherals, hot-
swappable external devices, and internal components.
Course Standard 9
IT-ITE-9 Install, configure, and upgrade operating systems.
9.1 Explain the differences between operating systems (e.g. Mac, Windows, Linux) and describe operating system revision levels, including graphical user interface (GUI), system requirements, application, and hardware compatibility.
9.2 Identify names, purposes, and characteristics of the primary operating system components including registry, virtual memory, and file system.
9.3 Describe features of operating system interfaces. 9.4 Identify the names, locations, purposes, and characteristics of operating system files. 9.5 Identify concepts and procedures for creating, viewing, managing disks, directories, and
files in operating systems. 9.6 State the functions of an operating system. 9.7 Apply procedures for upgrading and installing operating systems by installing and
adding devices including loading device drivers and required software.
Course Standard 10
IT-ITE-10 Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems.
10.1 State and apply basic boot sequences, methods, and utilities for recovering operating systems.
10.2 Apply diagnostic procedures and troubleshooting techniques. 10.3 Resolve common operational issues such as blue screen, system lock-up, and
Windows-specific printing problems (e.g., print spool stalled, incorrect/incompatible driver for print). 10.4 Explain common error messages and codes. 10.5 Identify the names, locations, purposes, and characteristics of operating system utilities. 10.6 Explain and identify ways to research online trouble shooting techniques. 10.7 Perform preventive maintenance for operating systems using utilities for performing preventive maintenance on operating systems: for example, software and Windows updates (e.g., service packs), scheduled backups/restore, and restore points.
Georgia Department of Education September 2, 2021 • Page 6 of 7
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Georgia Department of Education
Course Standard 11
IT-ITE-11 Explore how related student organizations are integral parts of career and technology education courses through leadership development, school and community service projects, entrepreneurship development, and competitive events.
11.1 Explain the goals, mission, and objectives of Future Business Leaders of America (FBLA) and/or Technology Student Association (TSA) and/or SkillsUSA.
11.2 Explore the impact and opportunities a student organization (FBLA, TSA, SkillsUSA) can develop to bring business and education together in a positive working relationship through innovative leadership and career development programs.
11.3 Explore the local, state, and national opportunities available to students through participation in related student organizations (FBLA, TSA, SkillsUSA) including but not limited to conferences, competitions, community service, philanthropy, and other student organization activities.
11.4 Explain how participation in career and technology education student organizations can promote lifelong responsibility for community service and professional development.
11.5 Explore the competitive events related to the content of this course and the required competencies, skills, and knowledge for each related event for individual, team, and chapter competitions.
Georgia Department of Education September 2, 2021 • Page 7 of 7
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Information Technology Career Cluster Information Technology Essentials
Course Number: 11.41400
Course Description: Can you fix it? What is wrong with it? Students taking this course will develop a skill set to solve computer problems, perform preventive maintenance, and explain functions of purposes of computer elements. Existing in a world full of computer technology, students will gain practical experience in assembling a computer system, installing an operating system, troubleshooting computers and peripherals, and using system tools and diagnostic software.
Various forms of technologies will be used to expose students to resources, software, and applications of computer repair. Professional communication skills and practices, problem-solving, ethical and legal issues, and the impact of effective presentation skills are enhanced in this course to prepare students to be college and career ready. Employability skills are integrated into activities, tasks, and projects throughout the course standards to demonstrate the skills required by business and industry. Competencies in the co-curricular student organizations are integral components of both the employability skills standards and content standards for this course.
Information Technology (IT) Essentials is the second course in the Information Support and Services pathway in the Information Technology cluster. Students enrolled in this course should have successfully completed Introduction to Hardware Technology.
Course Standard 1
IT-ITE-1 The following standard is included in all CTAE courses adopted for the Career Cluster/Pathways. Teachers should incorporate the elements of this standard into lesson plans during the course. The topics listed for each element of the standard may be addressed in differentiated instruction matching the content of each course. These elements may also be addressed with specific lessons from a variety of resources. This content is not to be treated as a unit or separate body of knowledge but rather integrated into class activities as applications of the concept.
Standard: Demonstrate employability skills required by business and industry.
The following elements should be integrated throughout the content of this course.
1.1 Communicate effectively through writing, speaking, listening, reading, and interpersonal abilities.
Person-to-Person Telephone and
Cell Phone and Communicating At
Listening
Etiquette
Email Etiquette Internet Etiquette
Work
Interacting with
Telephone
Using Blogs
Improving
Reasons, Benefits,
Your Boss
Conversations
Communication Skills
and Barriers
Interacting with Barriers to Phone Using Social Media
Effective Oral
Listening Strategies
Subordinates
conversations
Communication
Interacting with
Making and
Effective Written
Ways We Filter
Co-workers
Returning Calls
Communication
What We Hear
Interacting with Making Cold Calls
Effective Nonverbal
Developing a
Suppliers
Skills
Listening Attitude
Handling
Effective Word Use
Show You Are
Conference Calls
Listening
Handling
Giving and Receiving Asking Questions
Unsolicited Calls
Feedback
Obtaining Feedback
Getting Others to
Listen
Georgia Department of Education September 2, 2021 • Page 1 of 7
All Rights Reserved
Georgia Department of Education
Nonverbal Communication Communicating
Nonverbally
Reading Body Language and Mixed Messages Matching Verbal and
Nonverbal communication Improving Nonverbal Indicators Nonverbal Feedback Showing Confidence Nonverbally Showing Assertiveness
Written Communication Writing Documents
Constructive Criticism in Writing
Speaking
Using Language Carefully
One-on-One Conversations Small Group Communication Large Group Communication Making Speeches Involving the
Audience Answering Questions Visual and Media Aids Errors in Presentation
Applications and Effective Résumés
Completing a Job Application
Writing a Cover Letter
Things to Include in a Résumé
Selling Yourself in a Résumé
Terms to Use in a Résumé Describing Your Job Strengths
Organizing Your Résumé Writing an Electronic Résumé
Dressing Up Your Résumé
1.2 Demonstrate creativity by asking challenging questions and applying innovative procedures and
methods.
Teamwork and Problem Solving
Meeting Etiquette
Thinking Creatively
Preparation and Participation in Meetings
Taking Risks
Conducting Two-Person or Large Group Meetings
Building Team Communication
Inviting and Introducing Speakers
Facilitating Discussions and Closing
Preparing Visual Aids
Virtual Meetings
1.3 Exhibit critical thinking and problem-solving skills to locate, analyze and apply information in
career planning and employment situations.
Problem
Customer Service The Application Process Interviewing Finding the Right
Solving
Skills
Job
Transferable Gaining Trust and Providing Information, Preparing for an Locating Jobs and
Job Skills
Interacting with
Accuracy and Double
Interview
Networking
Customers
Checking
Becoming a
Learning and
Online Application Questions to Ask in Job Shopping
Problem Solver Giving Customers
Process
an Interview
Online
What They Want
Identifying a Keeping Customers
Following Up After
Things to Include in
Job Search
Problem
Coming Back
Submitting an Application a Career Portfolio
Websites
Becoming a
Seeing the
Effective Résumés:
Traits Employers Participation in Job
Critical Thinker Customer’s Point
are Seeking
Fairs
Managing Selling Yourself and Matching Your Talents to Considerations
Searching the
the Company
a Job
Before Taking a Job Classified Ads
Handling Customer When a Résumé Should
Using Employment
Complaints
be Used
Agencies
Strategies for
Landing an
Customer Service
Internship
Staying Motivated
to Search
Georgia Department of Education September 2, 2021 • Page 2 of 7
All Rights Reserved
Georgia Department of Education
1.4 Model work readiness traits required for success in the workplace including integrity, honesty,
accountability, punctuality, time management, and respect for diversity.
Workplace
Personal
Employer
Business Etiquette Communicating at
Ethics
Characteristics
Expectations
Work
Demonstrating Demonstrating a Behaviors Employers
Language and
Handling Anger
Good Work Ethic Good Attitude
Expect
Behavior
Behaving
Gaining and
Objectionable
Keeping Information
Dealing with
Appropriately Showing Respect
Behaviors
Confidential
Difficult Coworkers
Maintaining
Demonstrating
Establishing
Avoiding Gossip
Dealing with a
Honesty
Responsibility
Credibility
Difficult Boss
Playing Fair
Showing
Demonstrating Your Appropriate Work
Dealing with
Dependability
Skills
Difficult Customers
Using Ethical Being Courteous
Building Work
Cell Phone Etiquette Dealing with Conflict
Language
Relationships
Showing
Gaining
Appropriate Work
Responsibility Coworkers’ Trust
Texting
Reducing
Persevering
Understanding
Harassment
Copyright
Respecting
Handling
Social Networking
Diversity
Criticism
Making
Showing
Truthfulness a Professionalism
Habit
Leaving a Job
Ethically
1.5 Apply the appropriate skill sets to be productive in a changing, technological, diverse workplace to
be able to work independently and apply teamwork skills.
Expected Work Traits
Teamwork
Time Management
Demonstrating Responsibility
Teamwork Skills
Managing Time
Dealing with Information Overload Reasons Companies Use Teams
Putting First Things First
Transferable Job Skills
Decisions Teams Make
Juggling Many Priorities
Managing Change
Team Responsibilities
Overcoming Procrastination
Adopting a New Technology
Problems That Affect Teams
Organizing Workspace and Tasks
Expressing Yourself on a Team
Staying Organized
Giving and Receiving Constructive
Finding More Time
Criticism
Managing Projects
Prioritizing Personal and Work Life
1.6 Present a professional image through appearance, behavior, and language.
On-the-Job Etiquette Person-to-Person Etiquette Communication Etiquette Presenting Yourself
Using Professional
Meeting Business
Creating a Good Impression Looking Professional
Manners
Acquaintances
Introducing People Meeting People for the First
Keeping Phone Calls
Dressing for Success
Time
Professional
Appropriate Dress
Showing Politeness
Proper Use of Work Email Showing a Professional
Attitude
Business Meal
Proper Use of Cell Phone Using Good Posture
Functions
Behavior at Work
Proper Use in Texting
Presenting Yourself to
Parties
Associates
Behavior at
Accepting Criticism
Conventions
Georgia Department of Education September 2, 2021 • Page 3 of 7
All Rights Reserved
International Etiquette
Cross-Cultural Etiquette Working in a Cubicle
Georgia Department of Education
Demonstrating Leadership
Course Standard 2
IT-ITE-2 Review and update personal online career portfolio.
2.1 Review and update résumé to reflect new knowledge and skills mastery and additional work experience.
2.2 Compose an additional cover letter seeking employment for a position representative of new skills, knowledge, and work experience.
2.3 Replace outdated transcripts to reflect current courses successfully completed. 2.4 Review and revise existing artifacts to bring them up to date with new skills mastered,
as necessary. 2.5 Identify and upload additional industry-appropriate artifacts reflective of mastered skills
throughout this course. Write and include a reflective entry for each artifact discussing steps taken, problems encountered and how they were overcome, and other pertinent information about the learning.
Course Standard 3
IT-ITE-3 Work safely with a variety of workplace technologies to solve problems and operate an efficient workplace.
3.1 Utilize multiple troubleshooting methods (remote and on-site) to identify problems, refine hypotheses, and repair computer systems.
3.2 Operate and maintain computer workstations in a computer repair lab. 3.3 Safely use diagnostic equipment in the computer repair lab. 3.4 Identify reference material appropriate to the computer industry that can serve as a
resource for troubleshooting and using workplace technologies for productivity. 3.5 Apply appropriate troubleshooting techniques to identify hardware and software
computer problems. 3.6 Research past, present, and future computer related technologies. 3.7 Utilize appropriate hardware and software troubleshooting tools to identify and isolate
computer problems. 3.8 Understand appropriate record keeping for repair tracking and analysis of historical
troubleshooting methodologies. 3.9 Develop a critical mindset towards lifecycle management of hardware, software, and
associative tools.
Course Standard 4
IT-ITE-4 Identify the fundamental principles of personal computers by examining the hardware components and the interactions with component.
4.1 Identify the names, describe the purpose of and with other computer hardware components, explain the function, and summarize the characteristics of storage devices, motherboards, power supplies, processor/ tablets/ CPUs, memory, display devices, input devices, adapter cards, ports and cables, and cooling systems.
Georgia Department of Education September 2, 2021 • Page 4 of 7
All Rights Reserved
Georgia Department of Education
4.2 Describe the different peripherals currently available as well as the installation and configured process to operate them.
Course Standard 5
IT-ITE-5 Install, configure, optimize, and upgrade personal computer components.
5.1 Add, remove, and configure internal and external storage devices. 5.2 Recognize data integrity requirements for storage devices including both legal and
historical record keeping purposes. 5.3 Describe how to preserve data from storage devices including long term storage and
appropriate instances for reusing of storage media. 5.4 Drive preparation of internal storage devices including format/file systems and imaging
technology. 5.5 Install display devices. 5.6 Add, remove, and configure basic input and multimedia devices. 5.7 Recognize and isolate issues with display, power, basic input devices, storage,
memory, thermal, and POST errors (e.g., Basic Input/Output System (BIOS), hardware). 5.8 Apply basic troubleshooting techniques, remote and on-site, to check for problems (e.g., thermal issues, error codes, power connections including cables and/or pins, compatibility, functionality, software/drivers) with components. 5.9 Develop an understanding of remote support software and remote troubleshooting.
Course Standard 6
IT-ITE-6 Use tools, diagnostic procedures and troubleshooting techniques for personal computer (PC) and laptop components.
6.1 Recognize the basic aspects of troubleshooting theory. 6.2 Identify and apply basic diagnostic procedures and troubleshooting techniques. 6.3 Recognize and isolate issues with display, power, basic input devices, storage,
memory, thermal, and POST errors (e.g., Basic Input/Output System (BIOS), hardware) to determine whether it is more advantageous to repair or replace. 6.4 Apply basic troubleshooting techniques to check for problems (e.g., thermal issues, error codes, power connections including cables and/or pins, compatibility, functionality, software/drivers) with components to determine whether it is more advantageous to repair or replace. 6.5 Recognize the names, purposes, characteristics, and appropriate application of tools. 6.6 Develop an understanding of troubleshooting tiers and be able to describe the differentiation between the levels of troubleshooting such as Help Desk and Deskside Technicians. 6.7 Use procedures and techniques to diagnose power conditions, video, keyboard, pointer, and wireless card issues.
Course Standard 7
IT-ITE-7 Perform preventive maintenance on personal computer components.
7.1 Apply basic aspects of preventive maintenance theory.
Georgia Department of Education September 2, 2021 • Page 5 of 7
All Rights Reserved
Georgia Department of Education
7.2 Apply common preventive maintenance techniques to computer components. 7.3 Develop an understanding of software preventative maintenance cycles such as
operating system (OS) patching, application patching, and security system patching.
Course Standard 8
IT-ITE-8 Install, configure, optimize, and upgrade laptops and portable devices.
8.1 Identify names, purposes, and characteristics of laptop-specific hardware. 8.2 Distinguish between mobile and desktop motherboards and processors including
throttling, power management, and Wi-Fi. 8.3 Configure power management and the cooling of portable devices. 8.4 Demonstrate safe removal of laptop-specific hardware such as peripherals, hot-
swappable external devices, and internal components.
Course Standard 9
IT-ITE-9 Install, configure, and upgrade operating systems.
9.1 Explain the differences between operating systems (e.g. Mac, Windows, Linux) and describe operating system revision levels, including graphical user interface (GUI), system requirements, application, and hardware compatibility.
9.2 Identify names, purposes, and characteristics of the primary operating system components including registry, virtual memory, and file system.
9.3 Describe features of operating system interfaces. 9.4 Identify the names, locations, purposes, and characteristics of operating system files. 9.5 Identify concepts and procedures for creating, viewing, managing disks, directories, and
files in operating systems. 9.6 State the functions of an operating system. 9.7 Apply procedures for upgrading and installing operating systems by installing and
adding devices including loading device drivers and required software.
Course Standard 10
IT-ITE-10 Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems.
10.1 State and apply basic boot sequences, methods, and utilities for recovering operating systems.
10.2 Apply diagnostic procedures and troubleshooting techniques. 10.3 Resolve common operational issues such as blue screen, system lock-up, and
Windows-specific printing problems (e.g., print spool stalled, incorrect/incompatible driver for print). 10.4 Explain common error messages and codes. 10.5 Identify the names, locations, purposes, and characteristics of operating system utilities. 10.6 Explain and identify ways to research online trouble shooting techniques. 10.7 Perform preventive maintenance for operating systems using utilities for performing preventive maintenance on operating systems: for example, software and Windows updates (e.g., service packs), scheduled backups/restore, and restore points.
Georgia Department of Education September 2, 2021 • Page 6 of 7
All Rights Reserved
Georgia Department of Education
Course Standard 11
IT-ITE-11 Explore how related student organizations are integral parts of career and technology education courses through leadership development, school and community service projects, entrepreneurship development, and competitive events.
11.1 Explain the goals, mission, and objectives of Future Business Leaders of America (FBLA) and/or Technology Student Association (TSA) and/or SkillsUSA.
11.2 Explore the impact and opportunities a student organization (FBLA, TSA, SkillsUSA) can develop to bring business and education together in a positive working relationship through innovative leadership and career development programs.
11.3 Explore the local, state, and national opportunities available to students through participation in related student organizations (FBLA, TSA, SkillsUSA) including but not limited to conferences, competitions, community service, philanthropy, and other student organization activities.
11.4 Explain how participation in career and technology education student organizations can promote lifelong responsibility for community service and professional development.
11.5 Explore the competitive events related to the content of this course and the required competencies, skills, and knowledge for each related event for individual, team, and chapter competitions.
Georgia Department of Education September 2, 2021 • Page 7 of 7
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