Introduction To The Use Of Safety Flow-charts

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Introduction To The Use Of Safety Flow-charts

Transcript Of Introduction To The Use Of Safety Flow-charts

CRANAplus Safety and SecurityPO Box 7410
UFnloitw2cWhaalrltasmura Towers 189 Abbott Street CAIRNS QLD 4870
INTRODUCTION TO THE USE OF SAFETY FLOW-CHARTS
The flow-charts are a component of the Safety and Security Self Assessment Tool. This comprises the Introductory information, Rapid Risk Assessment Tool, Flow-Charts, and Audit Tool. These events can occur at any time, and in any location: in the clinic; in the community; and when on-call. The following three flow-charts provide a guide for staff to consider the safest response options before a potentially dangerous event occurs.
Response to a Critical Event • Aggression and violence involving immediate, severe risk to safety • Requires immediately prioritising personal & team safety by any/all available means
Response to an Escalating Event • Deteriorating communication/interaction with risk of aggression and violence • In responding to an escalating event the Rapid Risk Assessment Tool may be of assistance • Communication & De-escalation skills and, in Aboriginal and Torres Strait Islander communities, cultural safety knowledge, will also be of use
Response to call-out • An unknown potential for risk needs to be assessed prior to clinical response • The Rapid Risk Assessment Tool provides a guide on how to respond to a call-out request
YOU CAN USE THE SAFETY FLOW CHARTS TO GUIDE A TEAM ACTIVITY. Get the clinic team together, set up different scenarios based on the flow charts, and role-play the event. Use a few different situations in role-plays e.g. In the clinic, or visiting a patient at home.
This will give you an idea of what works, and what needs to be done to improve safety. It will also boost staff confidence in responding to future events.

©CRANAplus Inc. Introduction to the Use of Safety Flow Charts

Created: 04/07/2017

CRANAplus Safety and SecurityPO Box 7410
UFnloitw2cWhaalrltasmura Towers 189 Abbott Street CAIRNS QLD 4870
RESPONSE TO A CRITICAL EVENT
SEVERE IMMEDIATE THREAT TO SAFETY OF STAFF, PUBLIC OR PROPERTY

SAFETY PRIORITISED Evacuate if possible or group staff and others together in safe location
(safe room, vehicle)

SEEK ASSISTANCE Trigger alarms
Call Police or contact local supports

COMMUNICATION & DE-ESCALATION
Only if it appears safe to do so

THREAT TO SAFETY REMAINS HIGH
Safety prioritised. Do not engage until safe.

SITUATION SOMEWHAT SETTLED
Communication & De-escalation

EVENT SETTLED Or person contained with Police / other
assistance

FIRST-AID Medical or psychological
support

DOCUMENT EVENTS Inform manager Debrief team, community

©CRANAplus Inc. Introduction to the Use of Safety Flow Charts

Created: 04/07/2017

CRANAplus
Safety and SecurityPO Box 7410 UFnloitw2cWhaalrltasmura Towers 189 Abbott Street
CAIRNS QLD 4870

RESPONSE TO AN ESCALATING EVENT
ESCALATING EVENTS & UNCLEAR RISK e.g. Escalating verbal abuse or dispute

SAFETY PRIORITISED Consider evacuating if warranted or group get together in the safest
location.
THREAT TO SAFETY ESCALATES SEEK ASSISTANCE Trigger alarms
Call Police and local supports Safety prioritised
Do not engage until safe

EVENT SETTLED Or person contained with Police / other
assistance

FIRST-AID Medical or psychological
support

COMMUNICATION & DE-ESCALATION
Attempt to defuse / resolve issue
SITUATION REASONABLY SETTLED Safe to engage further
DOCUMENT EVENTS Inform manager Debrief team, community

©CRANAplus Inc. Introduction to the Use of Safety Flow Charts

Created: 04/07/2017

CRANAplus Safety and SecurityPO Box 7410
UFnloitw2cWhaalrltasmura Towers 189 Abbott Street CAIRNS QLD 4870
RESPONSE TO A CALL OUT
CALL OUT – RISKS UNKNOWN Unclear threat. Conduct risk assessment

COMMUNICATE With those seeking assistance to identify nature of request
RISK ASSESSMENT Identifies – it is safe to respond and / or risk
issues are resolved

SAFETY PRIORITISED Follow health service
guidelines. Use Rapid Risk Assessment Tool
TENSION ESCALATES Unclear risks.
Do not engage until safe.

DOCUMENT call-out log and initiate
clinical response

USE ESCALATING EVENT FLOW CHART

©CRANAplus Inc. Introduction to the Use of Safety Flow Charts

Created: 04/07/2017
EventIntroductionSafety Flow ChartsSafetyThreat