Office of the Chief Technology Officer Draft Technology

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Office of the Chief Technology Officer Draft Technology

Transcript Of Office of the Chief Technology Officer Draft Technology

District of Columbia
Office of the Chief Technology Officer
Draft Technology Strategic Plan for DC: Unleashing the Possible
November 8, 2019

Table of contents
A message from the CTO.............................................................................................................. 3 Empowering DC through technology: our plan ....................................................................4 What’s in our plan............................................................................................................................ 5 Our commitments............................................................................................................................8 Roadmap ........................................................................................................................................ 20 What’s next......................................................................................................................................24

DC Office of the Chief Technology Officer: Strategic Plan and Roadmap

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DC Office of the Chief Technology Officer: Strategic Plan and Roadmap

A message from the CTO
I love my job. From the firefighters and EMS that respond to emergencies to the social workers taking care of families – they rely on technology to do their jobs. Without phones, the internet, IT equipment, apps, the DC Government couldn’t function and we couldn’t support the Mayor’s commitment to a fair shot for every DC resident.
That is why I love my job. Every day, I get to work with the more than 600-person team at OCTO to serve those who serve our Nation’s Capital. That’s why we’ve laid out this plan: to support the more than 36,000 members of the DC Government workforce and help them deliver results for DC’s residents, businesses, and visitors.
This matters to me because DC is my home. I want DC to be leading the country, and I want DC Government to be a force in making that happen. I’m proud to serve alongside the people at OCTO who day-in and day-out are the connective tissue that brings this city together. And together, I know we will make this plan a reality.
Lindsey Parker, CTO

DC Office of the Chief Technology Officer: Strategic Plan and Roadmap

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Empowering DC through technology: our plan

Use your smartphone to text or call a friend and your message is instantly delivered through cell towers and cables. Hop in the car and your GPS tells you how long it will take to get to work. Today, we live in a digital age where technology is everywhere – from the internet that powers our devices to the complex software that runs our traffic lights and crosswalks. Technology is changing our lives in ways big and small.
Technology is also changing how governments work. When a student walks into class, he logs onto his computer. When a police officer responds to a call, her bodycam automatically records the incident. In the District of Columbia (DC) alone, there are over 43,000 government employees across more than 80 agencies that do everything from inspecting our food to picking-up trash to maintaining our streets. These employees serve over 700,000 residents, 5,000 businesses,

and over 22 million visitors each year. They can’t do their jobs without cutting-edge technology.
Providing that cutting-edge technology is the job of the Office of the Chief Technology Officer (OCTO).
Since Y2K almost 20 years ago, we’ve served the employees of DC Government by giving them the technology they need to do their jobs. In many places we’ve done a good job – we run the District’s 700-mile fiber network connecting over 650 government buildings; we provide District employees’ laptops, phone and mobile devices; every year our platforms handle more than 740 million emails, 520,000 procurement transactions, 37,000 employment records, benefits, time and attendance and payroll; and our DC.gov websites receive more than 25 million visits annually.

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Office of the Chief Technology Officer: Strategic Plan and Roadmap

But in the digital age, this is no longer enough. Technology is changing faster and faster, so we need to keep-up with the pace of change. DC Government employees also want to do more to serve residents, businesses, and visitors – and we want to help them succeed. Residents are demanding more digital ways to interact with government; businesses want simpler ways to get their permits and manage their employees; and visitors want to get around quickly while staying connected. At the same time, cybersecurity threats are real and growing. Because the world is changing, we know that without a real focus on technology, DC will fall behind.
Therefore, we developed this ambitious strategic plan for the next three years. To help unleash what’s possible for DC in the digital age, we will empower DC Government through technology by providing valued services, advising agencies, and collaboratively governing IT. We know this plan is ambitious, and we are excited to rise to that challenge to ultimately serve the people who live in, operate in, and visit the Nation’s Capital.
What’s in our plan
Our strategic plan consists of three key components: our vision, our mission, and our commitments.
Our vision and mission lie at the heart of the plan. The vision describes our overall aspiration for DC. Our mission is how we fit into that broader aspiration, and what we more tactically hope to accomplish.

Our commitments are to our agencies, residents, businesses, visitors, and to the OCTO team. They focus on providing exceptional services, products, technology advice, and governance in the digital age. They also highlight how we’ll change the way OCTO works to ensure we are able to successfully support and serve DC through technology. Under each commitment are several specific initiatives we’ll undertake to deliver on these commitments. To make this happen, each commitment is led by a member of the OCTO Executive team.
To develop the plan, we reviewed the technology strategic plans of other cities, states, and countries. Next, we conducted 34 interviews with DC Government agencies and OCTO staff. We also reviewed agency goals and Mayoral initiatives to align the plan with DC Government’s plans and priorities more broadly. In addition, we conducted three workshops with OCTO’s most senior leaders to develop and stack-hands on the plan. Finally, we reviewed drafts with key stakeholders, including agencies.
Our plan is by no means comprehensive of all of OCTO’s responsibilities. The plan builds upon and contributes to existing initiatives including Smarter DC, and Resilient DC. However, we believe the plan identifies the common priorities of our stakeholders to deliver OCTO’s mission and continuously improve. But we are not done – we expect to revise and adjust the plan over the next three years to incorporate what we learn and as the world around us – and the needs of our customers – continue to change.

Office of the Chief Technology Officer: Strategic Plan and Roadmap

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What our agencies asked for ...
To develop this plan, we asked our biggest customers — agencies — what they wanted to see in our strategic plan. Through a series of interviews, we gathered insights and identified what agencies want OCTO to prioritize. Below are a few quotes that capture the themes we heard.

I’d love to have a member of OCTO spend time at our agency, learn how we work, and be able to explain how OCTO can help us better use technology.

I don’t want to worry about cybersecurity— let me worry about my
agency’s mission!

We’d love to know exactly how our
dollars are spent at OCTO.

OCTO could add value by developing a process for agencies
to share best practices.

The root cause of our system failure was the lack of a District-wide IT governance process.

Roles and responsibilities between us and OCTO are extremely blurry.

I want OCTO to keep reliably providing the basics, like email and the network, so I can focus on providing services to
residents!

Sometimes I want to customize or tailor applications to my
unique business processes…I’d love OCTO’s guidance and help since they often have a deeper understanding of the functionality
of specific applications.

Check out the plan and share feedback at techplan.dc.gov

Draft Technology Strategic Plan for DC
Vision
Unleashing the possible for DC in the digital age.
Mission
Empower DC government through technology by providing valued services, advising agencies, and collaboratively governing IT.
COMMITMENTS
Check out the plan and share feedback at techplan.dc.gov

Our commitments
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Deliver valued enterprise technology solutions consistently and effectively to be agencies’ preferred service provider

OCTO has long provided enterprise technology to DC agencies. From desktop phones to cell phones to email and more, the services we provide are critical to the efficient functioning of our government. These are services that every agency needs so they can focus on what they do best — serving our residents, businesses, and visitors.
Going forward, we plan to create increased transparency into the services we provide through a catalog that helps our agency customers more accurately pick what they need. When agencies need to procure something from a third-party, we will simplify and streamline the procurement

process by developing standard contract vehicles for the most frequently used products and services. This will allow agencies to procure what they need faster instead of starting a procurement contract from scratch every time.
Finally, we will continue our efforts to strengthen our core services offerings, including our data center migration and DC Government’s migration to the cloud.

How will we get there?
1.1 Define core services 1.2 Develop standard processes to deliver and support
core solutions 1.3 Standardize access to core solutions
See the full Roadmap on page 20

1.4 Develop contract vehicles 1.5 Complete data center migration 1.6 Develop a multi-cloud strategy and framework

OCTO recognizes that to best serve agencies, they need to effectively manage their portfolio of services and be able to clearly articulate the value of services provided.
Henry Lofton Associate CTO for DC-Net and Lead for Commitment 1

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DC Office of the Chief Technology Officer: Strategic Plan and Roadmap
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