Rapid Recovery 6.1.2 - Installation and Upgrade Guide
Transcript Of Rapid Recovery 6.1.2 - Installation and Upgrade Guide
Rapid Recovery 6.1.2
Installation and Upgrade Guide
Table of Contents
Introduction to Rapid Recovery...........................................................................................................5 Rapid Recovery system requirements................................................................................................6
Recommended network infrastructure.............................................................................................6 UEFI and ReFS support.................................................................................................................. 6 Support for dynamic and basic volumes......................................................................................... 7 Support for Cluster Shared Volumes.............................................................................................. 7 Rapid Recovery Core installation requirements.............................................................................. 8 Rapid Recovery release 6.1 operating system installation and compatibility matrix....................... 9 Rapid Recovery Core and Central Management Console requirements...................................... 11 Rapid Recovery Agent software requirements..............................................................................13 Rapid Recovery Local Mount Utility software requirements..........................................................15 Rapid Snap for Virtual agentless protection..................................................................................16 Hypervisor requirements................................................................................................................17 DVM repository requirements........................................................................................................20 License requirements.....................................................................................................................20 Quest Support policy..................................................................................................................... 20 Installing Rapid Recovery.................................................................................................................. 22 Understanding Rapid Recovery components................................................................................ 23 About installing the Rapid Recovery Core.................................................................................... 24
Installing the Rapid Recovery Core.......................................................................................24 Installing the Rapid Recovery Agent software.............................................................................. 27
Obtaining the Rapid Recovery Agent software..................................................................... 28 Installing the Rapid Recovery Agent software on Windows machines..................................29 Installing the Agent software on Windows Server Core Edition machines............................ 30 About installing the Agent software on Linux machines........................................................31
Downloading the Linux distribution................................................................................ 33 About security.................................................................................................................33 Location of Linux Agent files......................................................................................... 34 Agent dependencies.......................................................................................................34 Linux scripting information............................................................................................. 35 Installing the Rapid Recovery Agent software on Debian or Ubuntu.............................35 Installing the Rapid Recovery Agent software on Red Hat Enterprise Linux, CentOS, or Oracle Linux................................................................................................................... 36 Installing the Rapid Recovery Agent software on SUSE Linux Enterprise Server......... 37 Installing the Agent software on offline Linux machines................................................37 Configuring the Rapid Recovery Agent on a Linux machine.................................................39
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Starting and stopping the Linux Agent Daemon............................................................40 Installing the Rapid Recovery Central Management Console.......................................................41 Automatically installing updates.................................................................................................... 42 Uninstalling the Rapid Recovery Core.......................................................................................... 43 Uninstalling the Rapid Recovery Agent software.......................................................................... 44
Uninstalling the Rapid Recovery Agent software from a Windows machine......................... 44 Uninstalling the Rapid Recovery Agent software from a Linux machine............................... 45
Uninstalling the Rapid Recovery Agent software from Debian and Ubuntu systems..... 46 Uninstalling the Rapid Recovery Agent software from RHEL, CentOS, or Oracle Linux............................................................................................................................... 46 Uninstalling the Rapid Recovery Agent software from SUSE Linux Enterprise Server............................................................................................................................. 47 Uninstalling the AppAssure Agent software from a Linux machine.............................................. 47 Backing up and restoring the AppAssure agent ID............................................................... 48 Uninstalling the AppAssure Agent software on Ubuntu systems.......................................... 49 Uninstalling the AppAssure Agent software on Red Hat Enterprise Linux, and CentOS systems.................................................................................................................................. 49 Uninstalling the AppAssure Agent software on SUSE Linux Enterprise Server systems...... 50 Uninstalling the Rapid Recovery Central Management Console.................................................. 50 About the Local Mount Utility........................................................................................................ 51 Downloading the Local Mount Utility..................................................................................... 51 Installing the Local Mount Utility............................................................................................52 Uninstalling the Local Mount Utility....................................................................................... 54 Upgrading to Rapid Recovery............................................................................................................55 Rapid Recovery Core and Agent compatibility............................................................................. 55 Upgrading factors to consider....................................................................................................... 56 Consider localization before upgrading................................................................................. 57 Rapid Recovery beta program considerations...................................................................... 57 Upgrading AppAssure 5.x Core to Rapid Recovery Core..................................................... 57 Upgrading steps overview............................................................................................................. 58 Upgrading the Rapid Recovery Agent software............................................................................61 Upgrading Rapid Recovery Agent on a Linux machine................................................................ 62 Upgrading to Rapid Recovery Agent on Debian or Ubuntu.................................................. 63 Upgrading to Rapid Recovery Agent on SUSE Linux Enterprise Server...............................64 Upgrading to Rapid Recovery Agent on Red Hat Enterprise Linux, CentOS, or Oracle Linux....................................................................................................................................... 64 Applying a new license key or file................................................................................................ 65 About us............................................................................................................................................... 66
Installation and Upgrade Guide
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Copyright © 2017 Quest Software Inc.
ALL RIGHTS RESERVED.
This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software Inc.
The information in this document is provided in connection with Quest Software products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest Software products. EXCEPT AS SET FORTH IN THE TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST SOFTWARE ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST SOFTWARE BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest Software makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest Software does not make any commitment to update the information contained in this document.
If you have any questions regarding your potential use of this material, contact:
Quest Software Inc., Attn: LEGAL Dept., 4 Polaris Way, Alisa Viejo, CA 92656.
Refer to our website (https://www.quest.com) for regional and international office information
Patents
Quest Software is proud of our advanced technology. Patents and pending patents may apply to this product. For the most current information about applicable patents for this product, please visit our website at https:// www.quest.com/legal.
Trademarks
Quest, the Quest logo, and Join the Innovation are trademarks and registered trademarks of Quest Software Inc. For a complete list of Quest marks, visit https://www.quest.com/legal/trademark-information.aspx. All other trademarks and registered trademarks are property of their respective owners.
Legend
CAUTION: A CAUTION icon indicates potential damage to hardware or loss of data if instructions are not followed.
WARNING: A WARNING icon indicates a potential for property damage, personal injury, or death.
IMPORTANT, NOTE, TIP, MOBILE, or VIDEO: An information icon indicates supporting information.
Installation and Upgrade Guide
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Introduction to Rapid Recovery
Rapid Recovery is a backup, replication, and recovery solution that offers near-zero recovery time objectives and recovery point objectives. Rapid Recovery offers data protection, disaster recovery, data migration and data management. You have the flexibility of performing bare-metal restore (to similar or dissimilar hardware), and you can restore backups to physical or virtual machines, regardless of origin. Rapid Recovery can also archive to the cloud, to a DL series backup and recovery appliance, or to a supported system of your choice. With Rapid Recovery, you can replicate to one or more targets for added redundancy and security. Rapid Recovery offers:
• Flexibility. You can perform universal recovery to multiple platforms, including restoring from physical to virtual, virtual to physical, virtual to virtual, and physical to physical.
• Cloud integration. You can archive and replicate to the cloud, using cloud storage vendors that support both proprietary and open-source platforms.
• Intelligent deduplication. You can reduce storage requirements by storing data once, and referencing it thereafter (once per repository or encryption domain).
• Instant recovery. Our Live Recovery feature allows you to access critical data first, while remaining restore operations complete in parallel.
• File-level recovery. You can recover data at the file level on-premise, from a remote location, or from the cloud.
• Virtual support. Enhanced support for virtualization includes agentless protection and autodiscovery for VMware ESXi 5 and higher, and export to Microsoft Hyper-V cluster-shared volumes.
See the following resources for more information about Rapid Recovery. • The Rapid Recovery product support website at https://support.quest.com/rapid-recovery/ • The documentation website at https://support.quest.com/rapid-recovery/technical-documents/
Installation and Upgrade Guide Introduction to Rapid Recovery 5
Rapid Recovery system requirements
This section describes the system and license requirements for installing the Rapid Recovery Core, Rapid Recovery Agent, and Rapid Recovery Central Management Console.
Recommended network infrastructure
For running Rapid Recovery, Quest requires a minimum network infrastructure of 1 gigabit Ethernet (GbE) for efficient performance. Quest recommends 10GbE networks for robust environments. 10GbE networks are also recommended when protecting servers featuring large volumes (5TB or higher). If multiple network interface cards (NICs) are available on the Core machine that support NIC teaming (grouping several physical NICs into a single logical NIC), and if the switches on the network allow it, then using NIC teaming on the Core may provide extra performance. In such cases, teaming up spare network cards that support NIC teaming on any protected machines, when possible, may also increase overall performance. If the core uses iSCSI or Network Attached Storage (NAS), Quest recommends using separate NIC cards for storage and network traffic, respectively. Use network cables with the appropriate rating to obtain the expected bandwidth. Quest recommends testing your network performance regularly and adjusting your hardware accordingly. These suggestions are based on typical networking needs of a network infrastructure to support all business operations, in addition to the backup, replication, and recovery capabilities Rapid Recovery provides.
UEFI and ReFS support
Unified Extensible Firmware Interface (UEFI) is a replacement for Basic Input/Output System (BIOS). For Windows systems, UEFI uses the Extensible Firmware Interface (EFI) system partitions that are handled as simple FAT32 volumes. Protection and recovery capabilities are available in Rapid Recovery for EFI system partitions with the following operating systems:
• Windows: Windows 8,Windows 8.1, Windows 10; Windows Server 2012, Windows Server 2012 R2, and Windows Server 2016.
• Linux: All supported versions of Linux. Rapid Recovery also supports the protection and recovery of Resilient File System (ReFS) volumes for Windows Server 2012, Windows Server 2012 R2, and Windows Server 2016.
Installation and Upgrade Guide UEFI and ReFS support 6
Support for dynamic and basic volumes
Rapid Recovery supports taking snapshots of all dynamic and basic volumes. Rapid Recovery also supports exporting simple dynamic volumes that are on a single physical disk. As their name implies, simple dynamic volumes are not striped, mirrored, spanned, or RAID volumes.
The behavior for virtual export of dynamic disks differs, based on whether the volume you want to export is protected by the Rapid Recovery Agent software, or is a VM using agentless protection. This is because nonsimple or complex dynamic volumes have arbitrary disk geometries that cannot be fully interpreted by the Rapid Recovery Agent.
When you try to export a complex dynamic disk from a machine with the Rapid Recovery Agent software, a notification appears in the user interface to alert you that exports are limited and restricted to simple dynamic volumes. If you attempt to export anything other than a simple dynamic volume with the Rapid Recovery Agent, the export job fails.
In contrast, dynamic volumes for VMs you protect agentlessly are supported for protection, virtual export, restoring data, and BMR, and for repository storage, with some important restrictions. For example:
• Protection: In the case when a dynamic volume spans multiple disks, you must protect those disks together to maintain the integrity of the volume.
• Virtual export: You can export complex dynamic volumes such as striped, mirrored, spanned, or RAID volumes from an ESXi or Hyper-V host using agentless protection. However, the volumes are exported at the disk level, with no volume parsing. For example, if exporting a dynamic volume spanned across two disks, the export will include two distinct disk volumes.
CAUTION: When exporting a dynamic volume that spans multiple disks, you must export the dynamic disks with the original system volumes to preserve the disk types.
• Restoring data: When restoring a dynamic volume that spans multiple disks, you must restore the dynamic disks with the original system volumes to preserve the disk types. If you restore only one disk, you will break the disk configuration.
Repository storage: Additionally, Rapid Recovery supports the creation of repositories on complex dynamic volumes (striped, mirrored, spanned, or RAID). The file system of the machine hosting the repository must be NTFS or ReFS.
Support for Cluster Shared Volumes
Rapid Recovery release 6.1 and later includes the Rapid Snap for Virtual feature. With the Rapid Recovery Agent installed on each node, you can protect and restore supported VMs hosted on Hyper-V cluster-shared volumes (CSVs) installed on Windows Server 2012 R2 and Windows Server 2016.
In addition, Rapid Recovery release 6.1 and later supports virtual export to Hyper-V CSVs installed on Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, and Windows Server 2016. For information about supported hypervisors, see Hypervisor requirements.
Rapid Recovery only supports protection and restore of CSV volumes running on Windows Server 2008 R2.
The following table depicts current Rapid Recovery support for cluster-shared volumes.
Installation and Upgrade Guide Support for Cluster Shared Volumes 7
Table 1. Rapid Recovery support for cluster-shared volumes
Operating System
Protect1 and Restore2 VMs on a Hyper-V CSV
Virtual Export to Hyper-V CSV
CSV Operating System
Rapid Recovery Version
Rapid Recovery Version
Protect1 and Restore3 of CSV
Rapid Recovery Version
6.0.x
6.1.x
6.0.x
6.1.x
6.0.x
6.1.x
Windows Server 2008 R2
No
No
Yes
Yes
Yes
Yes
Windows Server 2012
No
No
Yes
Yes
No
No
Windows Server 2012 R2
No
Yes
Yes
Yes
No
No
Windows Server 2016
No
Yes
No
Yes
No
No
1 Protect includes protection, replication, rollup, mount, and archiving. 2 Restore includes file-level restore, volume-level restore, bare metal restore, and virtual export. 3 Restore includes file-level restore, volume-level restore, and bare metal restore.
Rapid Recovery Core installation requirements
Install the Rapid Recovery Core on a dedicated Windows 64-bit server. Servers should not have any other applications, roles, or features installed that are not related to Rapid Recovery. As an example, do not use the Core machine to also serve as a hypervisor host (unless the server is an appropriately sized Quest DL series backup and recovery appliance).
As another example, do not use the Core server as a high-traffic web server. If possible, do not install and run Microsoft Exchange Server, SQL Server, or Microsoft SharePoint on the Core machine. If SQL Server is required on the Core machine – for example, if you are using Rapid Recovery DocRetriever for SharePoint – make sure you allocate more resources, in addition to those needed for efficient Core operations.
Depending on your license and your environment requirements, you may need to install multiple Cores, each on a dedicated server. Optionally, for remote management of multiple Cores, you can install the Rapid Recovery Central Management Console on a 64-bit Windows computer.
For each machine you want to protect in a Rapid Recovery Core, install the Rapid Recovery Agent software version appropriate to that machine's operating system. Optionally, you can protect virtual machines on a VMware ESXi host without installing the Rapid Recovery Agent. This agentless protection has some limitations. For more information, see the topic "Understanding Rapid Snap for Virtual" in the Rapid Recovery User Guide.
Before installing Rapid Recovery release 6.1, ensure that your system meets the following minimum hardware and software requirements. For additional guidance for sizing your hardware, software, memory, storage, and network requirements, see knowledge base article 185962, “Sizing Rapid Recovery Deployments.”
Installation and Upgrade Guide Rapid Recovery Core installation requirements 8
CAUTION: Quest does not support running the Rapid Recovery Core on Windows Core operating systems, which offer limited server roles. This includes all editions of Windows Server 2008 Core, Windows Server 2008 R2 Core, Windows Server 2012 Core, Windows Server 2012 R2 Core, and Windows Server 2016 Core. Excluding Windows Server 2008 Core, these Core edition operating systems are supported for running the Rapid Recovery Agent software.
NOTE: Quest does not recommend installing Rapid Recovery Core on an all-in-one server suite such as Microsoft Small Business Server or Microsoft Windows Server Essentials.
CAUTION: Quest does not recommend running the Rapid Recovery Core on the same physical machine that serves as the Hyper-V host. (This recommendation does not apply to Quest DL series of backup and recovery appliances.)
Rapid Recovery release 6.1 operating system installation and compatibility matrix
Microsoft Windows operating systems
Rapid Recovery Core must be installed on an appropriately sized server running a supported 64-bit Microsoft Windows operating system. The following table and notes list each Windows operating system and describes compatibility for each Rapid Recovery component or feature.
NOTE: This information is provided to educate users on compatibility. Quest does not support operating systems that have reached end of life.
Table 2. Rapid Recovery components and features compatible with Windows operating systems
This table lists each supported Windows OS and the Rapid Recovery components compatible with it.
Windows OS
Core/ Agent Agent- LMU MR
DR
URC VM
Central
less
Restore Export
Management
to
Console
Azure
Windows XP SP3
No
No
Yes
No
No
No
Yes1
No
Windows Vista
No
No
Yes
No
No
No
Yes1
No
Windows Vista SP2
No
Yes
Yes
Yes
Yes
Yes
Yes1
No
Windows 7
No
No
Yes
No
No
No
Yes
Yes2
Windows 7 SP1
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes2
Windows 8
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes2
Windows 8.1
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes2
Windows 10
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes2
Installation and Upgrade Guide Rapid Recovery release 6.1 operating system installation and compatibility matrix 9
Windows OS Windows Server 2003
Core/ Agent Agent- LMU MR
DR
URC VM
Central
less
Restore Export
Management
to
Console
Azure
No
No
Yes
No
No
No
Yes1
No
Windows Server 2008
No
No
Yes
No
No
No
Yes1
Yes2
Windows Server 2008 SP2 Yes
Yes
Yes
Yes
Yes
Yes
Yes1
Yes2
Windows Server 2008 R2 No
No
Yes
No
No
No
Yes
Yes2
Windows Server 2008 R2 Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes2
SP1
Windows Server 2012
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes2
Windows Server 2012 R2 Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes2
Windows Server 2016
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Windows installation and support notes: 1 The boot CD supports bare metal restore, but does not support driver injection. 2 VM export to Azure works only for x64 editions of operating systems listed.
Linux operating systems
Linux operating systems are supported as protected machines in a Rapid Recovery Core. You can use agentless protection, or install the Rapid Recovery Agent. The following table and notes list each supported Linux operating system and distribution, and describes support for each Rapid Recovery component or feature.
Table 3. Compatible Rapid Recovery components and features by Linux operating system
This table lists each supported Linux distribution and the Rapid Recovery components compatible with it.
Windows OS
Core/ Central Management Console
Agent
Agentless
Linux OS or distribution
Agent
Agentless
Live DVD
Red Hat Enterprise Linux 6.3 - 6.8
Yes
Yes
Yes
Red Hat Enterprise Linux 7.0 - 7.3
Yes
Yes
Yes
CentOS Linux 6.3 - 6.8
Yes
Yes
Yes
CentOS Linux 7.0 - 7.3
Yes
Yes
Yes
Debian Linux 7, 8
Yes
Yes
Yes
Oracle Linux 6.3 - 6.8
Yes
Yes
Yes
Installation and Upgrade Guide Rapid Recovery release 6.1 operating system installation and compatibility matrix 10
Installation and Upgrade Guide
Table of Contents
Introduction to Rapid Recovery...........................................................................................................5 Rapid Recovery system requirements................................................................................................6
Recommended network infrastructure.............................................................................................6 UEFI and ReFS support.................................................................................................................. 6 Support for dynamic and basic volumes......................................................................................... 7 Support for Cluster Shared Volumes.............................................................................................. 7 Rapid Recovery Core installation requirements.............................................................................. 8 Rapid Recovery release 6.1 operating system installation and compatibility matrix....................... 9 Rapid Recovery Core and Central Management Console requirements...................................... 11 Rapid Recovery Agent software requirements..............................................................................13 Rapid Recovery Local Mount Utility software requirements..........................................................15 Rapid Snap for Virtual agentless protection..................................................................................16 Hypervisor requirements................................................................................................................17 DVM repository requirements........................................................................................................20 License requirements.....................................................................................................................20 Quest Support policy..................................................................................................................... 20 Installing Rapid Recovery.................................................................................................................. 22 Understanding Rapid Recovery components................................................................................ 23 About installing the Rapid Recovery Core.................................................................................... 24
Installing the Rapid Recovery Core.......................................................................................24 Installing the Rapid Recovery Agent software.............................................................................. 27
Obtaining the Rapid Recovery Agent software..................................................................... 28 Installing the Rapid Recovery Agent software on Windows machines..................................29 Installing the Agent software on Windows Server Core Edition machines............................ 30 About installing the Agent software on Linux machines........................................................31
Downloading the Linux distribution................................................................................ 33 About security.................................................................................................................33 Location of Linux Agent files......................................................................................... 34 Agent dependencies.......................................................................................................34 Linux scripting information............................................................................................. 35 Installing the Rapid Recovery Agent software on Debian or Ubuntu.............................35 Installing the Rapid Recovery Agent software on Red Hat Enterprise Linux, CentOS, or Oracle Linux................................................................................................................... 36 Installing the Rapid Recovery Agent software on SUSE Linux Enterprise Server......... 37 Installing the Agent software on offline Linux machines................................................37 Configuring the Rapid Recovery Agent on a Linux machine.................................................39
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Starting and stopping the Linux Agent Daemon............................................................40 Installing the Rapid Recovery Central Management Console.......................................................41 Automatically installing updates.................................................................................................... 42 Uninstalling the Rapid Recovery Core.......................................................................................... 43 Uninstalling the Rapid Recovery Agent software.......................................................................... 44
Uninstalling the Rapid Recovery Agent software from a Windows machine......................... 44 Uninstalling the Rapid Recovery Agent software from a Linux machine............................... 45
Uninstalling the Rapid Recovery Agent software from Debian and Ubuntu systems..... 46 Uninstalling the Rapid Recovery Agent software from RHEL, CentOS, or Oracle Linux............................................................................................................................... 46 Uninstalling the Rapid Recovery Agent software from SUSE Linux Enterprise Server............................................................................................................................. 47 Uninstalling the AppAssure Agent software from a Linux machine.............................................. 47 Backing up and restoring the AppAssure agent ID............................................................... 48 Uninstalling the AppAssure Agent software on Ubuntu systems.......................................... 49 Uninstalling the AppAssure Agent software on Red Hat Enterprise Linux, and CentOS systems.................................................................................................................................. 49 Uninstalling the AppAssure Agent software on SUSE Linux Enterprise Server systems...... 50 Uninstalling the Rapid Recovery Central Management Console.................................................. 50 About the Local Mount Utility........................................................................................................ 51 Downloading the Local Mount Utility..................................................................................... 51 Installing the Local Mount Utility............................................................................................52 Uninstalling the Local Mount Utility....................................................................................... 54 Upgrading to Rapid Recovery............................................................................................................55 Rapid Recovery Core and Agent compatibility............................................................................. 55 Upgrading factors to consider....................................................................................................... 56 Consider localization before upgrading................................................................................. 57 Rapid Recovery beta program considerations...................................................................... 57 Upgrading AppAssure 5.x Core to Rapid Recovery Core..................................................... 57 Upgrading steps overview............................................................................................................. 58 Upgrading the Rapid Recovery Agent software............................................................................61 Upgrading Rapid Recovery Agent on a Linux machine................................................................ 62 Upgrading to Rapid Recovery Agent on Debian or Ubuntu.................................................. 63 Upgrading to Rapid Recovery Agent on SUSE Linux Enterprise Server...............................64 Upgrading to Rapid Recovery Agent on Red Hat Enterprise Linux, CentOS, or Oracle Linux....................................................................................................................................... 64 Applying a new license key or file................................................................................................ 65 About us............................................................................................................................................... 66
Installation and Upgrade Guide
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Copyright © 2017 Quest Software Inc.
ALL RIGHTS RESERVED.
This guide contains proprietary information protected by copyright. The software described in this guide is furnished under a software license or nondisclosure agreement. This software may be used or copied only in accordance with the terms of the applicable agreement. No part of this guide may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording for any purpose other than the purchaser’s personal use without the written permission of Quest Software Inc.
The information in this document is provided in connection with Quest Software products. No license, express or implied, by estoppel or otherwise, to any intellectual property right is granted by this document or in connection with the sale of Quest Software products. EXCEPT AS SET FORTH IN THE TERMS AND CONDITIONS AS SPECIFIED IN THE LICENSE AGREEMENT FOR THIS PRODUCT, QUEST SOFTWARE ASSUMES NO LIABILITY WHATSOEVER AND DISCLAIMS ANY EXPRESS, IMPLIED OR STATUTORY WARRANTY RELATING TO ITS PRODUCTS INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT SHALL QUEST SOFTWARE BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, PUNITIVE, SPECIAL OR INCIDENTAL DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, BUSINESS INTERRUPTION OR LOSS OF INFORMATION) ARISING OUT OF THE USE OR INABILITY TO USE THIS DOCUMENT, EVEN IF QUEST SOFTWARE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Quest Software makes no representations or warranties with respect to the accuracy or completeness of the contents of this document and reserves the right to make changes to specifications and product descriptions at any time without notice. Quest Software does not make any commitment to update the information contained in this document.
If you have any questions regarding your potential use of this material, contact:
Quest Software Inc., Attn: LEGAL Dept., 4 Polaris Way, Alisa Viejo, CA 92656.
Refer to our website (https://www.quest.com) for regional and international office information
Patents
Quest Software is proud of our advanced technology. Patents and pending patents may apply to this product. For the most current information about applicable patents for this product, please visit our website at https:// www.quest.com/legal.
Trademarks
Quest, the Quest logo, and Join the Innovation are trademarks and registered trademarks of Quest Software Inc. For a complete list of Quest marks, visit https://www.quest.com/legal/trademark-information.aspx. All other trademarks and registered trademarks are property of their respective owners.
Legend
CAUTION: A CAUTION icon indicates potential damage to hardware or loss of data if instructions are not followed.
WARNING: A WARNING icon indicates a potential for property damage, personal injury, or death.
IMPORTANT, NOTE, TIP, MOBILE, or VIDEO: An information icon indicates supporting information.
Installation and Upgrade Guide
4
Introduction to Rapid Recovery
Rapid Recovery is a backup, replication, and recovery solution that offers near-zero recovery time objectives and recovery point objectives. Rapid Recovery offers data protection, disaster recovery, data migration and data management. You have the flexibility of performing bare-metal restore (to similar or dissimilar hardware), and you can restore backups to physical or virtual machines, regardless of origin. Rapid Recovery can also archive to the cloud, to a DL series backup and recovery appliance, or to a supported system of your choice. With Rapid Recovery, you can replicate to one or more targets for added redundancy and security. Rapid Recovery offers:
• Flexibility. You can perform universal recovery to multiple platforms, including restoring from physical to virtual, virtual to physical, virtual to virtual, and physical to physical.
• Cloud integration. You can archive and replicate to the cloud, using cloud storage vendors that support both proprietary and open-source platforms.
• Intelligent deduplication. You can reduce storage requirements by storing data once, and referencing it thereafter (once per repository or encryption domain).
• Instant recovery. Our Live Recovery feature allows you to access critical data first, while remaining restore operations complete in parallel.
• File-level recovery. You can recover data at the file level on-premise, from a remote location, or from the cloud.
• Virtual support. Enhanced support for virtualization includes agentless protection and autodiscovery for VMware ESXi 5 and higher, and export to Microsoft Hyper-V cluster-shared volumes.
See the following resources for more information about Rapid Recovery. • The Rapid Recovery product support website at https://support.quest.com/rapid-recovery/ • The documentation website at https://support.quest.com/rapid-recovery/technical-documents/
Installation and Upgrade Guide Introduction to Rapid Recovery 5
Rapid Recovery system requirements
This section describes the system and license requirements for installing the Rapid Recovery Core, Rapid Recovery Agent, and Rapid Recovery Central Management Console.
Recommended network infrastructure
For running Rapid Recovery, Quest requires a minimum network infrastructure of 1 gigabit Ethernet (GbE) for efficient performance. Quest recommends 10GbE networks for robust environments. 10GbE networks are also recommended when protecting servers featuring large volumes (5TB or higher). If multiple network interface cards (NICs) are available on the Core machine that support NIC teaming (grouping several physical NICs into a single logical NIC), and if the switches on the network allow it, then using NIC teaming on the Core may provide extra performance. In such cases, teaming up spare network cards that support NIC teaming on any protected machines, when possible, may also increase overall performance. If the core uses iSCSI or Network Attached Storage (NAS), Quest recommends using separate NIC cards for storage and network traffic, respectively. Use network cables with the appropriate rating to obtain the expected bandwidth. Quest recommends testing your network performance regularly and adjusting your hardware accordingly. These suggestions are based on typical networking needs of a network infrastructure to support all business operations, in addition to the backup, replication, and recovery capabilities Rapid Recovery provides.
UEFI and ReFS support
Unified Extensible Firmware Interface (UEFI) is a replacement for Basic Input/Output System (BIOS). For Windows systems, UEFI uses the Extensible Firmware Interface (EFI) system partitions that are handled as simple FAT32 volumes. Protection and recovery capabilities are available in Rapid Recovery for EFI system partitions with the following operating systems:
• Windows: Windows 8,Windows 8.1, Windows 10; Windows Server 2012, Windows Server 2012 R2, and Windows Server 2016.
• Linux: All supported versions of Linux. Rapid Recovery also supports the protection and recovery of Resilient File System (ReFS) volumes for Windows Server 2012, Windows Server 2012 R2, and Windows Server 2016.
Installation and Upgrade Guide UEFI and ReFS support 6
Support for dynamic and basic volumes
Rapid Recovery supports taking snapshots of all dynamic and basic volumes. Rapid Recovery also supports exporting simple dynamic volumes that are on a single physical disk. As their name implies, simple dynamic volumes are not striped, mirrored, spanned, or RAID volumes.
The behavior for virtual export of dynamic disks differs, based on whether the volume you want to export is protected by the Rapid Recovery Agent software, or is a VM using agentless protection. This is because nonsimple or complex dynamic volumes have arbitrary disk geometries that cannot be fully interpreted by the Rapid Recovery Agent.
When you try to export a complex dynamic disk from a machine with the Rapid Recovery Agent software, a notification appears in the user interface to alert you that exports are limited and restricted to simple dynamic volumes. If you attempt to export anything other than a simple dynamic volume with the Rapid Recovery Agent, the export job fails.
In contrast, dynamic volumes for VMs you protect agentlessly are supported for protection, virtual export, restoring data, and BMR, and for repository storage, with some important restrictions. For example:
• Protection: In the case when a dynamic volume spans multiple disks, you must protect those disks together to maintain the integrity of the volume.
• Virtual export: You can export complex dynamic volumes such as striped, mirrored, spanned, or RAID volumes from an ESXi or Hyper-V host using agentless protection. However, the volumes are exported at the disk level, with no volume parsing. For example, if exporting a dynamic volume spanned across two disks, the export will include two distinct disk volumes.
CAUTION: When exporting a dynamic volume that spans multiple disks, you must export the dynamic disks with the original system volumes to preserve the disk types.
• Restoring data: When restoring a dynamic volume that spans multiple disks, you must restore the dynamic disks with the original system volumes to preserve the disk types. If you restore only one disk, you will break the disk configuration.
Repository storage: Additionally, Rapid Recovery supports the creation of repositories on complex dynamic volumes (striped, mirrored, spanned, or RAID). The file system of the machine hosting the repository must be NTFS or ReFS.
Support for Cluster Shared Volumes
Rapid Recovery release 6.1 and later includes the Rapid Snap for Virtual feature. With the Rapid Recovery Agent installed on each node, you can protect and restore supported VMs hosted on Hyper-V cluster-shared volumes (CSVs) installed on Windows Server 2012 R2 and Windows Server 2016.
In addition, Rapid Recovery release 6.1 and later supports virtual export to Hyper-V CSVs installed on Windows Server 2008 R2, Windows Server 2012, Windows Server 2012 R2, and Windows Server 2016. For information about supported hypervisors, see Hypervisor requirements.
Rapid Recovery only supports protection and restore of CSV volumes running on Windows Server 2008 R2.
The following table depicts current Rapid Recovery support for cluster-shared volumes.
Installation and Upgrade Guide Support for Cluster Shared Volumes 7
Table 1. Rapid Recovery support for cluster-shared volumes
Operating System
Protect1 and Restore2 VMs on a Hyper-V CSV
Virtual Export to Hyper-V CSV
CSV Operating System
Rapid Recovery Version
Rapid Recovery Version
Protect1 and Restore3 of CSV
Rapid Recovery Version
6.0.x
6.1.x
6.0.x
6.1.x
6.0.x
6.1.x
Windows Server 2008 R2
No
No
Yes
Yes
Yes
Yes
Windows Server 2012
No
No
Yes
Yes
No
No
Windows Server 2012 R2
No
Yes
Yes
Yes
No
No
Windows Server 2016
No
Yes
No
Yes
No
No
1 Protect includes protection, replication, rollup, mount, and archiving. 2 Restore includes file-level restore, volume-level restore, bare metal restore, and virtual export. 3 Restore includes file-level restore, volume-level restore, and bare metal restore.
Rapid Recovery Core installation requirements
Install the Rapid Recovery Core on a dedicated Windows 64-bit server. Servers should not have any other applications, roles, or features installed that are not related to Rapid Recovery. As an example, do not use the Core machine to also serve as a hypervisor host (unless the server is an appropriately sized Quest DL series backup and recovery appliance).
As another example, do not use the Core server as a high-traffic web server. If possible, do not install and run Microsoft Exchange Server, SQL Server, or Microsoft SharePoint on the Core machine. If SQL Server is required on the Core machine – for example, if you are using Rapid Recovery DocRetriever for SharePoint – make sure you allocate more resources, in addition to those needed for efficient Core operations.
Depending on your license and your environment requirements, you may need to install multiple Cores, each on a dedicated server. Optionally, for remote management of multiple Cores, you can install the Rapid Recovery Central Management Console on a 64-bit Windows computer.
For each machine you want to protect in a Rapid Recovery Core, install the Rapid Recovery Agent software version appropriate to that machine's operating system. Optionally, you can protect virtual machines on a VMware ESXi host without installing the Rapid Recovery Agent. This agentless protection has some limitations. For more information, see the topic "Understanding Rapid Snap for Virtual" in the Rapid Recovery User Guide.
Before installing Rapid Recovery release 6.1, ensure that your system meets the following minimum hardware and software requirements. For additional guidance for sizing your hardware, software, memory, storage, and network requirements, see knowledge base article 185962, “Sizing Rapid Recovery Deployments.”
Installation and Upgrade Guide Rapid Recovery Core installation requirements 8
CAUTION: Quest does not support running the Rapid Recovery Core on Windows Core operating systems, which offer limited server roles. This includes all editions of Windows Server 2008 Core, Windows Server 2008 R2 Core, Windows Server 2012 Core, Windows Server 2012 R2 Core, and Windows Server 2016 Core. Excluding Windows Server 2008 Core, these Core edition operating systems are supported for running the Rapid Recovery Agent software.
NOTE: Quest does not recommend installing Rapid Recovery Core on an all-in-one server suite such as Microsoft Small Business Server or Microsoft Windows Server Essentials.
CAUTION: Quest does not recommend running the Rapid Recovery Core on the same physical machine that serves as the Hyper-V host. (This recommendation does not apply to Quest DL series of backup and recovery appliances.)
Rapid Recovery release 6.1 operating system installation and compatibility matrix
Microsoft Windows operating systems
Rapid Recovery Core must be installed on an appropriately sized server running a supported 64-bit Microsoft Windows operating system. The following table and notes list each Windows operating system and describes compatibility for each Rapid Recovery component or feature.
NOTE: This information is provided to educate users on compatibility. Quest does not support operating systems that have reached end of life.
Table 2. Rapid Recovery components and features compatible with Windows operating systems
This table lists each supported Windows OS and the Rapid Recovery components compatible with it.
Windows OS
Core/ Agent Agent- LMU MR
DR
URC VM
Central
less
Restore Export
Management
to
Console
Azure
Windows XP SP3
No
No
Yes
No
No
No
Yes1
No
Windows Vista
No
No
Yes
No
No
No
Yes1
No
Windows Vista SP2
No
Yes
Yes
Yes
Yes
Yes
Yes1
No
Windows 7
No
No
Yes
No
No
No
Yes
Yes2
Windows 7 SP1
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes2
Windows 8
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes2
Windows 8.1
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes2
Windows 10
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes2
Installation and Upgrade Guide Rapid Recovery release 6.1 operating system installation and compatibility matrix 9
Windows OS Windows Server 2003
Core/ Agent Agent- LMU MR
DR
URC VM
Central
less
Restore Export
Management
to
Console
Azure
No
No
Yes
No
No
No
Yes1
No
Windows Server 2008
No
No
Yes
No
No
No
Yes1
Yes2
Windows Server 2008 SP2 Yes
Yes
Yes
Yes
Yes
Yes
Yes1
Yes2
Windows Server 2008 R2 No
No
Yes
No
No
No
Yes
Yes2
Windows Server 2008 R2 Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes2
SP1
Windows Server 2012
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes2
Windows Server 2012 R2 Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes2
Windows Server 2016
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Yes
Windows installation and support notes: 1 The boot CD supports bare metal restore, but does not support driver injection. 2 VM export to Azure works only for x64 editions of operating systems listed.
Linux operating systems
Linux operating systems are supported as protected machines in a Rapid Recovery Core. You can use agentless protection, or install the Rapid Recovery Agent. The following table and notes list each supported Linux operating system and distribution, and describes support for each Rapid Recovery component or feature.
Table 3. Compatible Rapid Recovery components and features by Linux operating system
This table lists each supported Linux distribution and the Rapid Recovery components compatible with it.
Windows OS
Core/ Central Management Console
Agent
Agentless
Linux OS or distribution
Agent
Agentless
Live DVD
Red Hat Enterprise Linux 6.3 - 6.8
Yes
Yes
Yes
Red Hat Enterprise Linux 7.0 - 7.3
Yes
Yes
Yes
CentOS Linux 6.3 - 6.8
Yes
Yes
Yes
CentOS Linux 7.0 - 7.3
Yes
Yes
Yes
Debian Linux 7, 8
Yes
Yes
Yes
Oracle Linux 6.3 - 6.8
Yes
Yes
Yes
Installation and Upgrade Guide Rapid Recovery release 6.1 operating system installation and compatibility matrix 10