Information Technology Career Cluster Information Technology

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Information Technology Career Cluster Information Technology

Transcript Of Information Technology Career Cluster Information Technology

Georgia Department of Education

Information Technology Career Cluster Information Technology Essentials
Course Number: 11.41400

Course Description: Can you fix it? What is wrong with it? Students taking this course will develop a skill set to solve computer problems, perform preventive maintenance, and explain functions of purposes of computer elements. Existing in a world full of computer technology, students will gain practical experience in assembling a computer system, installing an operating system, troubleshooting computers and peripherals, and using system tools and diagnostic software.

Various forms of technologies will be used to expose students to resources, software, and applications of computer repair. Professional communication skills and practices, problem-solving, ethical and legal issues, and the impact of effective presentation skills are enhanced in this course to prepare students to be college and career ready. Employability skills are integrated into activities, tasks, and projects throughout the course standards to demonstrate the skills required by business and industry. Competencies in the co-curricular student organizations are integral components of both the employability skills standards and content standards for this course.

Information Technology (IT) Essentials is the second course in the Information Support and Services pathway in the Information Technology cluster. Students enrolled in this course should have successfully completed Introduction to Hardware Technology.

Course Standard 1
IT-ITE-1 The following standard is included in all CTAE courses adopted for the Career Cluster/Pathways. Teachers should incorporate the elements of this standard into lesson plans during the course. The topics listed for each element of the standard may be addressed in differentiated instruction matching the content of each course. These elements may also be addressed with specific lessons from a variety of resources. This content is not to be treated as a unit or separate body of knowledge but rather integrated into class activities as applications of the concept.

Standard: Demonstrate employability skills required by business and industry.

The following elements should be integrated throughout the content of this course.

1.1 Communicate effectively through writing, speaking, listening, reading, and interpersonal abilities.

Person-to-Person Telephone and

Cell Phone and Communicating At



Email Etiquette Internet Etiquette


Interacting with


Using Blogs


Reasons, Benefits,

Your Boss


Communication Skills

and Barriers

Interacting with Barriers to Phone Using Social Media

Effective Oral

Listening Strategies




Interacting with

Making and

Effective Written

Ways We Filter


Returning Calls


What We Hear

Interacting with Making Cold Calls

Effective Nonverbal

Developing a



Listening Attitude


Effective Word Use

Show You Are

Conference Calls



Giving and Receiving Asking Questions

Unsolicited Calls


Obtaining Feedback

Getting Others to


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Nonverbal Communication Communicating
Reading Body Language and Mixed Messages Matching Verbal and
Nonverbal communication Improving Nonverbal Indicators Nonverbal Feedback Showing Confidence Nonverbally Showing Assertiveness

Written Communication Writing Documents
Constructive Criticism in Writing

Using Language Carefully
One-on-One Conversations Small Group Communication Large Group Communication Making Speeches Involving the
Audience Answering Questions Visual and Media Aids Errors in Presentation

Applications and Effective Résumés
Completing a Job Application
Writing a Cover Letter
Things to Include in a Résumé
Selling Yourself in a Résumé
Terms to Use in a Résumé Describing Your Job Strengths
Organizing Your Résumé Writing an Electronic Résumé
Dressing Up Your Résumé

1.2 Demonstrate creativity by asking challenging questions and applying innovative procedures and


Teamwork and Problem Solving

Meeting Etiquette

Thinking Creatively

Preparation and Participation in Meetings

Taking Risks

Conducting Two-Person or Large Group Meetings

Building Team Communication

Inviting and Introducing Speakers

Facilitating Discussions and Closing

Preparing Visual Aids

Virtual Meetings

1.3 Exhibit critical thinking and problem-solving skills to locate, analyze and apply information in

career planning and employment situations.


Customer Service The Application Process Interviewing Finding the Right




Transferable Gaining Trust and Providing Information, Preparing for an Locating Jobs and

Job Skills

Interacting with

Accuracy and Double





Becoming a

Learning and

Online Application Questions to Ask in Job Shopping

Problem Solver Giving Customers


an Interview


What They Want

Identifying a Keeping Customers

Following Up After

Things to Include in

Job Search


Coming Back

Submitting an Application a Career Portfolio


Becoming a

Seeing the

Effective Résumés:

Traits Employers Participation in Job

Critical Thinker Customer’s Point

are Seeking


Managing Selling Yourself and Matching Your Talents to Considerations

Searching the

the Company

a Job

Before Taking a Job Classified Ads

Handling Customer When a Résumé Should

Using Employment


be Used


Strategies for

Landing an

Customer Service


Staying Motivated

to Search

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1.4 Model work readiness traits required for success in the workplace including integrity, honesty,

accountability, punctuality, time management, and respect for diversity.




Business Etiquette Communicating at





Demonstrating Demonstrating a Behaviors Employers

Language and

Handling Anger

Good Work Ethic Good Attitude




Gaining and


Keeping Information

Dealing with

Appropriately Showing Respect



Difficult Coworkers




Avoiding Gossip

Dealing with a




Difficult Boss

Playing Fair


Demonstrating Your Appropriate Work

Dealing with




Difficult Customers

Using Ethical Being Courteous

Building Work

Cell Phone Etiquette Dealing with Conflict





Appropriate Work

Responsibility Coworkers’ Trust









Social Networking





Truthfulness a Professionalism


Leaving a Job


1.5 Apply the appropriate skill sets to be productive in a changing, technological, diverse workplace to

be able to work independently and apply teamwork skills.

Expected Work Traits


Time Management

Demonstrating Responsibility

Teamwork Skills

Managing Time

Dealing with Information Overload Reasons Companies Use Teams

Putting First Things First

Transferable Job Skills

Decisions Teams Make

Juggling Many Priorities

Managing Change

Team Responsibilities

Overcoming Procrastination

Adopting a New Technology

Problems That Affect Teams

Organizing Workspace and Tasks

Expressing Yourself on a Team

Staying Organized

Giving and Receiving Constructive

Finding More Time


Managing Projects

Prioritizing Personal and Work Life

1.6 Present a professional image through appearance, behavior, and language.

On-the-Job Etiquette Person-to-Person Etiquette Communication Etiquette Presenting Yourself

Using Professional

Meeting Business

Creating a Good Impression Looking Professional



Introducing People Meeting People for the First

Keeping Phone Calls

Dressing for Success



Appropriate Dress

Showing Politeness

Proper Use of Work Email Showing a Professional


Business Meal

Proper Use of Cell Phone Using Good Posture


Behavior at Work

Proper Use in Texting

Presenting Yourself to



Behavior at

Accepting Criticism


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International Etiquette
Cross-Cultural Etiquette Working in a Cubicle

Georgia Department of Education

Demonstrating Leadership

Course Standard 2
IT-ITE-2 Review and update personal online career portfolio.
2.1 Review and update résumé to reflect new knowledge and skills mastery and additional work experience.
2.2 Compose an additional cover letter seeking employment for a position representative of new skills, knowledge, and work experience.
2.3 Replace outdated transcripts to reflect current courses successfully completed. 2.4 Review and revise existing artifacts to bring them up to date with new skills mastered,
as necessary. 2.5 Identify and upload additional industry-appropriate artifacts reflective of mastered skills
throughout this course. Write and include a reflective entry for each artifact discussing steps taken, problems encountered and how they were overcome, and other pertinent information about the learning.
Course Standard 3
IT-ITE-3 Work safely with a variety of workplace technologies to solve problems and operate an efficient workplace.
3.1 Utilize multiple troubleshooting methods (remote and on-site) to identify problems, refine hypotheses, and repair computer systems.
3.2 Operate and maintain computer workstations in a computer repair lab. 3.3 Safely use diagnostic equipment in the computer repair lab. 3.4 Identify reference material appropriate to the computer industry that can serve as a
resource for troubleshooting and using workplace technologies for productivity. 3.5 Apply appropriate troubleshooting techniques to identify hardware and software
computer problems. 3.6 Research past, present, and future computer related technologies. 3.7 Utilize appropriate hardware and software troubleshooting tools to identify and isolate
computer problems. 3.8 Understand appropriate record keeping for repair tracking and analysis of historical
troubleshooting methodologies. 3.9 Develop a critical mindset towards lifecycle management of hardware, software, and
associative tools.

Course Standard 4
IT-ITE-4 Identify the fundamental principles of personal computers by examining the hardware components and the interactions with component.
4.1 Identify the names, describe the purpose of and with other computer hardware components, explain the function, and summarize the characteristics of storage devices, motherboards, power supplies, processor/ tablets/ CPUs, memory, display devices, input devices, adapter cards, ports and cables, and cooling systems.
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4.2 Describe the different peripherals currently available as well as the installation and configured process to operate them.
Course Standard 5
IT-ITE-5 Install, configure, optimize, and upgrade personal computer components.
5.1 Add, remove, and configure internal and external storage devices. 5.2 Recognize data integrity requirements for storage devices including both legal and
historical record keeping purposes. 5.3 Describe how to preserve data from storage devices including long term storage and
appropriate instances for reusing of storage media. 5.4 Drive preparation of internal storage devices including format/file systems and imaging
technology. 5.5 Install display devices. 5.6 Add, remove, and configure basic input and multimedia devices. 5.7 Recognize and isolate issues with display, power, basic input devices, storage,
memory, thermal, and POST errors (e.g., Basic Input/Output System (BIOS), hardware). 5.8 Apply basic troubleshooting techniques, remote and on-site, to check for problems (e.g., thermal issues, error codes, power connections including cables and/or pins, compatibility, functionality, software/drivers) with components. 5.9 Develop an understanding of remote support software and remote troubleshooting.
Course Standard 6
IT-ITE-6 Use tools, diagnostic procedures and troubleshooting techniques for personal computer (PC) and laptop components.
6.1 Recognize the basic aspects of troubleshooting theory. 6.2 Identify and apply basic diagnostic procedures and troubleshooting techniques. 6.3 Recognize and isolate issues with display, power, basic input devices, storage,
memory, thermal, and POST errors (e.g., Basic Input/Output System (BIOS), hardware) to determine whether it is more advantageous to repair or replace. 6.4 Apply basic troubleshooting techniques to check for problems (e.g., thermal issues, error codes, power connections including cables and/or pins, compatibility, functionality, software/drivers) with components to determine whether it is more advantageous to repair or replace. 6.5 Recognize the names, purposes, characteristics, and appropriate application of tools. 6.6 Develop an understanding of troubleshooting tiers and be able to describe the differentiation between the levels of troubleshooting such as Help Desk and Deskside Technicians. 6.7 Use procedures and techniques to diagnose power conditions, video, keyboard, pointer, and wireless card issues.
Course Standard 7
IT-ITE-7 Perform preventive maintenance on personal computer components.
7.1 Apply basic aspects of preventive maintenance theory.
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7.2 Apply common preventive maintenance techniques to computer components. 7.3 Develop an understanding of software preventative maintenance cycles such as
operating system (OS) patching, application patching, and security system patching.
Course Standard 8
IT-ITE-8 Install, configure, optimize, and upgrade laptops and portable devices.
8.1 Identify names, purposes, and characteristics of laptop-specific hardware. 8.2 Distinguish between mobile and desktop motherboards and processors including
throttling, power management, and Wi-Fi. 8.3 Configure power management and the cooling of portable devices. 8.4 Demonstrate safe removal of laptop-specific hardware such as peripherals, hot-
swappable external devices, and internal components.
Course Standard 9
IT-ITE-9 Install, configure, and upgrade operating systems.
9.1 Explain the differences between operating systems (e.g. Mac, Windows, Linux) and describe operating system revision levels, including graphical user interface (GUI), system requirements, application, and hardware compatibility.
9.2 Identify names, purposes, and characteristics of the primary operating system components including registry, virtual memory, and file system.
9.3 Describe features of operating system interfaces. 9.4 Identify the names, locations, purposes, and characteristics of operating system files. 9.5 Identify concepts and procedures for creating, viewing, managing disks, directories, and
files in operating systems. 9.6 State the functions of an operating system. 9.7 Apply procedures for upgrading and installing operating systems by installing and
adding devices including loading device drivers and required software.
Course Standard 10
IT-ITE-10 Identify tools, diagnostic procedures, and troubleshooting techniques for operating systems.
10.1 State and apply basic boot sequences, methods, and utilities for recovering operating systems.
10.2 Apply diagnostic procedures and troubleshooting techniques. 10.3 Resolve common operational issues such as blue screen, system lock-up, and
Windows-specific printing problems (e.g., print spool stalled, incorrect/incompatible driver for print). 10.4 Explain common error messages and codes. 10.5 Identify the names, locations, purposes, and characteristics of operating system utilities. 10.6 Explain and identify ways to research online trouble shooting techniques. 10.7 Perform preventive maintenance for operating systems using utilities for performing preventive maintenance on operating systems: for example, software and Windows updates (e.g., service packs), scheduled backups/restore, and restore points.
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Course Standard 11
IT-ITE-11 Explore how related student organizations are integral parts of career and technology education courses through leadership development, school and community service projects, entrepreneurship development, and competitive events.
11.1 Explain the goals, mission, and objectives of Future Business Leaders of America (FBLA) and/or Technology Student Association (TSA) and/or SkillsUSA.
11.2 Explore the impact and opportunities a student organization (FBLA, TSA, SkillsUSA) can develop to bring business and education together in a positive working relationship through innovative leadership and career development programs.
11.3 Explore the local, state, and national opportunities available to students through participation in related student organizations (FBLA, TSA, SkillsUSA) including but not limited to conferences, competitions, community service, philanthropy, and other student organization activities.
11.4 Explain how participation in career and technology education student organizations can promote lifelong responsibility for community service and professional development.
11.5 Explore the competitive events related to the content of this course and the required competencies, skills, and knowledge for each related event for individual, team, and chapter competitions.
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